Last Updated: 22 October 2025
Website: www.culturecodegigguide.co.za
1. Introduction
Welcome to Culture Code Gig Guide (“we”, “us”, “our”).
We are committed to protecting your privacy and ensuring that your personal information is handled responsibly, transparently, and securely.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, use our services, or interact with our content.
By using our website, you agree to the practices described in this policy.
2. Who We Are
Culture Code Gig Guide is a digital and physical platform that connects South Africa’s creative and tourism sectors by showcasing events, talent, and cultural experiences.
We operate under the name Culture Code Hub, based in Johannesburg, South Africa.
Contact Details:
Email: info@culturecodegigguide.co.za
Website: www.culturecodegigguide.co.za
3. Information We Collect
We may collect the following types of information:
A. Personal Information (Provided by You)
When you interact with our platform for example, when you create an account, submit an event, subscribe to our newsletter, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Business or organization name
- Event or listing details
- Billing and payment information (when applicable)
- Social media handles or profile links
B. Automatically Collected Information
When you browse our website, we automatically collect:
- IP address
- Browser type and version
- Device information (desktop, mobile, tablet)
- Operating system
- Pages visited, time spent, and click behavior
- Referral source (e.g., Google, social media, direct link)
This data helps us understand how visitors use our site and improve user experience.
C. Cookies & Tracking Technologies
We use cookies, pixels, and similar tools to:
- Personalize content and ads
- Analyze traffic and website performance
- Remember your preferences
You can adjust your browser settings to decline cookies, but some parts of the site may not function properly if you do so.
For more details, see Section 8: Cookies Policy.
4. How We Use Your Information
We use your data to:
- Provide and manage our services
- Publish and promote event listings
- Respond to inquiries and provide customer support
- Send newsletters, updates, and promotional material (only with your consent)
- Process payments and issue invoices
- Improve website functionality, content, and design
- Analyze trends and user engagement
- Prevent fraud, spam, and misuse of our platform
We will never sell your personal information to third parties.
5. Legal Basis for Processing (POPIA & GDPR Compliance)
We process your personal information under the following lawful bases:
- Consent: You have given clear consent for us to process your data.
- Contract: The processing is necessary to fulfill an agreement or provide a service.
- Legitimate Interest: We have a valid business reason that does not override your rights.
- Legal Obligation: We may retain data when required by South African law.
6. Data Storage and Retention
Your data is securely stored on trusted servers with encryption and firewall protection.
We retain personal information only as long as necessary to:
- Deliver our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Once data is no longer needed, it is permanently deleted or anonymized.
7. Sharing and Disclosure of Information
We may share your information with:
- Service Providers: e.g., payment processors, email marketing platforms, hosting providers
- Business Partners: e.g., Culture Code Hub, tourism boards, and event collaborators (only where relevant)
- Legal Authorities: if required by law, court order, or legal process
All partners and service providers are contractually required to keep your information secure and confidential.
8. Cookies Policy
Cookies are small text files placed on your device to help us analyze web traffic and enhance your experience.
Types of Cookies We Use:
- Essential Cookies: Necessary for site operation (e.g., login, security).
- Analytics Cookies: Track user behavior via tools like Google Analytics.
- Advertising Cookies: Used by third parties (like Meta or Google Ads) for remarketing campaigns.
- Functional Cookies: Remember your preferences and improve usability.
You can manage or delete cookies anytime via your browser settings.
9. Marketing and Communications
We may send newsletters, promotions, and event updates via email or social media channels.
You will only receive marketing communications if:
- You have opted in voluntarily, or
- You have an active user account on our platform.
You can unsubscribe anytime by clicking the “Unsubscribe” link in our emails or contacting us directly at info@culturecodegigguide.co.za.
10. Your Rights Under POPIA and GDPR
As a user, you have the right to:
- Access your personal data
- Correct or update inaccurate information
- Request deletion (“the right to be forgotten”)
- Withdraw consent at any time
- Object to processing for marketing purposes
- Request data portability (to move your data elsewhere)
To exercise your rights, email info@culturecodegigguide.co.za with your request.
We may require proof of identity to process requests securely.
11. Third-Party Links and Integrations
Our website may contain links to third-party platforms (e.g., YouTube, Instagram, event ticketing sites).
We are not responsible for the privacy practices or content of these external websites.
We encourage you to read their respective privacy policies.
12. Security Measures
We use industry-standard safeguards, including SSL encryption, firewalls, and secure databases, to protect your information.
While we take every reasonable step to ensure data safety, no system is 100% secure. Users share data at their own risk and are advised to keep passwords confidential.
13. Children’s Privacy
Our services are intended for individuals aged 16 and above.
We do not knowingly collect or process personal information from children under 16. If we become aware of such data being collected, it will be promptly deleted.
14. Policy Updates
We may update this Privacy Policy periodically to reflect changes in our services or legal obligations.
Updates will be posted on this page with a new “Last Updated” date. Continued use of our website signifies your acceptance of any changes.
15. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at: